I'm sorry to claim that our encounter on the AA counter in Newark was below stellar – Of the two consumer service reps for the counter assisting travellers checking in, one particular dedicated her time and energy to ONLY Top notch travellers, and the other girl seemed to do as minor as possible – also fast paced worrying about what All people else was undertaking – all apart from what she might be undertaking! As the road grew longer, the a lot less interested she grew to become, and her Mind-set was horrific – It took us a lot less time to get for the Airport than it did standing in line to examine in! (about an hour or so with only four persons in front of us). By the time we stepped up towards the counter – a different agent acquired on board – we needed to “calm ourselves down†– you could picture how the opposite forty or so people today began to experience driving us! While you regularly try to inform us, you “treatment†concerning the passenger, and this personal could use a bit of Mindset adjustment – or discover her another situation!
I scheduled our spouse and children vacation to Cancun by means of Orbitz (there were 5 of us). Whilst sitting in the gate in Pittsburgh, PA I decided to solution the desk to inquire about upgrading my spouse And that i to first class. I was amazed to find out that “my ticket†disallowed me to update, and wasn’t given a reason and was informed it doesn't matter what price I used to be prepared to pay I couldn’t up grade. What was shocking is there wound up remaining six unused firstclass seats available. Identical detail transpired on how back from Cancun to Pittsburgh. Straight by flight both approaches with only two seats in first-class getting used on how back again.
Your buyer service representatives are below helpful. Right after aiming to go to a scheduled for months education seminar our flight was canceled generating us not able to attend. The one thing made available from American Airways have been apologies plus a refund from the flight.
Now and again you find someone that actually do The task These are compensated to do. I don't just found one , I found quite a few at American Airlines .While traveling 01/twenty five/sixteen from St. Louis Mo. to Ft Lauderdale I still left my black canvas Ralph Lauren polo keep on in the gate, I wasn't authorized off the aircraft to retrieve it as the doorway was shut and the jetway taken off.
My spouse And that i had flight reservations for these days (March fifteen, 2014) and following a plan heart scan on Wednesday of the 7 days, he was diagnosed which has a extreme coronary heart issue. On see it here Friday, March fourteen, 2014 he experienced to have a coronary heart catherization and it absolutely was not possible for us to go on our holiday. I identified as American Airways Buyer Service and was properly advised “tricky luckâ€.
My flight was to depart at 6 a.m. which means leave your bed and your home prior to the crack of dawn. Only to undergo security after which sit inside the airport lounge because the crew was struggling to fly.
I'd some particularly constructive tips to give them to avoid this in the future, but was not able to ascertain connection with them.
I understand how difficult airline employees operate. I have already been a Regular flyer For the reason that The usa West days. I am the initial to provide the “career effectively performed†Discount coupons to attendants on flights, and, I address Anyone with utmost respect.
I not long ago flew an Embraer aircraft from Dallas to Tyler (flight 2746 on December 29th, 2015.) Considering that the Embraer is a little plane with tiny leg place, my knees ended up embedded inside the seat again in front of me, and it was creating pain for me and also the passenger in that seat. I questioned the stewardess (“Ellen) if I could go on the exit isle, wherever there was far more home. After i asked she claimed: “We're going to complete counting heads prior to we commence playing musical chairs.†When she finished counting people, I went ahead and moved to 1 of two Open up seats inside the exit isle–I didn’t check with her yet again on account of her rude reaction The very first time. Ellen came about the general public handle technique: “Did you progress to the exit isle? Return to your seat.†I went back again quickly. She ongoing over the PA: “There may very well be a $10,000 fine, and I am not intending to pay it.
The nine/15/15, it is going to acquire a while for being neglected. Setting up with A further delay within our flight, which theoretically would leave Orlando 19: 40h, and following hours of hold off, again because of problems with the aircraft, the commander warned us that perhaps the aircraft wouldn't acquire off because of attainable structural trouble With all the luggage doorway from the airplane and the door was opened to Anybody who desired to depart the aircraft.
American Airways,i am so dissatisfied !!! I'd this kind of hard time with my disabled little one!! You shed my stroller seat belt, i had to stroll every one of the way over the airport holding my four many years previous daughter…and soon after standing just one hour with the baggage claim they instructed me to call your shopper service ,guess what? They may’nt do something!! it proceeds? unbelievable!!!
I traveled recently on your own airlines and experienced a distress on Flight us3861 Tuesday oct. 8th 2015 . The air conditioning wasn’t Doing work and because of my asthma it absolutely was scorching and I felt funny.
I'm trapped in LA, simply because my AA FLIGHT 1927 on February 3rd was cancelled! I'm incredibly dissatisfied!!! I wasn't given a definitive answer concerning why my flight was cancelled.
never ever at any time received such very poor service and an organization that only doesn’t treatment about there having to pay prospects